HOW TO PLACE AN ORDER
If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.
Visa and MasterCard credit cards
Visa debit cards
PayPal
When you create an account with us you have the option to save your card details. This is not mandatory however it will help speed up the checkout process next time you shop with us. We keep these details absolutely secure for you.
You can also pay via PayPal. When you check out, you will have be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the payment site to complete your order.
If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the PayPal site to complete your order. Once you have completed your order, you will be brought back to the River Island site.
Your despatch confirmation email will contain details of how to track your parcel and you can find more information about this in the Delivery & Tracking your Order section of our FAQs.
If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge.
DELIVERY AND TRACKING ORDERS
Ireland Standard Delivery costs €10.00
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.
If we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.
If any product fails to give reasonable wear – due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.
For details on how to return your faulty items, please see our Returns page.
If you have received an incorrect item in your order, please Contact Us with details of the error. Please remember to include your order number within your message and we’ll be able to investigate further and resolve the problem.
RETURNS
For customers outside the UK, please see our International Returns page for returns options.
For details about all the ways you can return items from your country, please see our Returns page.
When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging.
This does not affect your statutory rights.
TECHNICAL
– What operating system you use (e.g. Windows Vista, Mac OS X)
– Internet Browser (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
– What URL you were trying to access (e.g. https://www.jdagriparts.com/myaccount)
– A description of the problem and what time the problem occurred
– If you get an error message, please include it in your message to us
Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.
If you are using a computer at your place of work, you may also wish to check that they haven’t blocked access to the JDAgriParts website as part of their policy for personal computer use during working hours.
Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.
Sometimes it helps just to close the browser and reload it. You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues.
Don’t worry if you’re not technically minded and are unsure about the above; Contact Us and give us as much information as you can and our Customer Services Team will try their best to help you.
Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.
If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.
In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.
If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.
In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.
If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.
When in the checkout, you’ll see our VeriSign secure certificate, confirming your data is safe. Depending on which browser you are using, this can be accessed by clicking on the padlock symbol in the address bar (Microsoft Internet Explorer, Google Chrome, Apple Safari) or by clicking the jdagriparts icon in the address bar (Mozilla Firefox).